Vero Beach, Fla. (August 2024) — Team members of Renaissance Senior Living of Vero Beach are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Renaissance Senior Living of Vero Beach, believes customer service is a major key to success. This program sets Renaissance apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
Committed to providing a vibrant and supportive environment for all residents, family members and community partners, Renaissance Senior Living of Vero Beach continues to lead the industry with innovative programs and exceptional care.
COMMUNITY DETAILS
Located minutes from the gorgeous beachfront in Indian River County, Renaissance Senior Living of Vero Beach provides a secure, attentive, homelike atmosphere while offering a full range of helpful services to those looking for a senior living community in Indian River County. With 60 deluxe apartments, 36 assisted living, and 24 memory care, Renaissance is among the region’s most innovative senior living communities.
It is Renaissance Senior Living’s honor to serve a very special group of residents. The assisted living residents stay active in a safe environment, where they receive the support they need with grooming, medications, and round-the-clock access to a caring staff. More information is available at (772) 562-8491 or renaissanceverobeach.com.
Renaissance Senior Living of Vero Beach is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith, and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
